Manage a pipeline of existing customer business to drive customer retention & growth, Be the first point of contact for customers, Be responsible for initial onboarding, strategy conversations and building ongoing relationships with key customers., Drive product adoption and achieve the highest level of customer success through proactive engagement and support., Build long-term relationships with 60+ accounts by conducting regular onboarding calls, training, account-level debriefs, product demos & check-in calls., Prospect for growth opportunities within your existing client base through referral and other networking initiatives., Stay on top of active events and manage projects from conception to post-event by liaising with various team members from graphics design, support, product and professional service teams., Follow the AM Daily Dashboard workflow provided in the CRM to ensure prioritized regularly scheduled touchpoints with your accounts., Maintain a clean and up to date pipeline forecast to be reviewed weekly with your manager., Actively participate and contribute to team meetings, Slack discussions & 1:1s, Leverage a mix of communication methods (phone, meeting, in mails, emails) to proactively engage and grow your accounts.