Guide a high-performing team delivering scientific services, Enhance user experience through quality control and collaboration, Conduct regular team and individual performance discussions, Plan monthly shifts based on various factors, Oversee budget forecasting and spending, Ensure manual transcription Word Error Rate stays below 3%, Perform daily quality control checks, Collaborate with customer success team for optimal user support, Identify and implement service improvements, Work closely with data science team for clean training data, Collaborate with backend team to improve tooling, Troubleshoot IT issues for smooth operations