In IT support, you take care of the maintenance and support of IT systems. The tasks include providing assistance with technical problems, installing software and hardware and training users in the use of technical devices. IT support employees are often the first point of contact when it comes to IT problems and work in various industries to ensure that the IT infrastructure runs smoothly.
The average salary in the IT support sector in Germany is approximately €39,200 per year. However, there are regional differences, with major cities like Munich and Stuttgart offering higher salaries, with average incomes of €45,800 and €43,700 per year respectively. In smaller cities like Wuppertal and Bremen, salaries are lower, with average earnings of €41,600 and €40,200 per year.
Work experience plays an important role in salary development. With increasing experience, the salary rises, and after more than 10 years of professional experience, IT support specialists can be referred to as professionals and earn higher salaries. An academic degree can also lead to higher salaries, with average earnings of €46,917 per year.
Overall, salaries in the IT support sector in Germany vary depending on the region, work experience, and educational qualifications.
Training as an IT specialist, IT systems electronics technician or a similar qualification is often required for a job in IT support. Practical experience through internships or part-time jobs in the IT sector is also an advantage. In addition, certificates such as CompTIA, ITIL or Microsoft Certified Professional can improve your chances of getting a job.
There are many career opportunities in IT support. With the right experience, you can develop into an IT support team leader or IT administrator, for example. Specialization in certain areas, such as network support or software support, is also possible. In addition, many companies offer the opportunity to move into other IT roles or project management.
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