In IT support, you take care of the maintenance and support of IT systems. The tasks include providing assistance with technical problems, installing software and hardware and training users in the use of technical devices. IT support employees are often the first point of contact when it comes to IT problems and work in various industries to ensure that the IT infrastructure runs smoothly.
Training as an IT specialist, IT systems electronics technician or a similar qualification is often required for a job in IT support. Practical experience through internships or part-time jobs in the IT sector is also an advantage. In addition, certificates such as CompTIA, ITIL or Microsoft Certified Professional can improve your chances of getting a job.
There are many career opportunities in IT support. With the right experience, you can develop into an IT support team leader or IT administrator, for example. Specialization in certain areas, such as network support or software support, is also possible. In addition, many companies offer the opportunity to move into other IT roles or project management.
