Ensure the operation and maintenance of IT charging station management systems, Maintain system availability according to SLAs, Analyze and manage 2nd level incidents, Communicate with stakeholders during critical incidents, Manage 2nd level problems for permanent resolution, Oversee third-party providers, Implement and manage IT changes, Collaborate with IT architects, software developers, and system engineers, Monitor and enhance system landscape and monitoring technologies, Support onboarding of B2B customers to IT backend systems, Conduct deep analysis of system issues and performance, Participate in the rolling 'Manager on Duty / On Call' concept