Build and maintain trusted relationships with a large portfolio of clients, acting as their main point of contact., Advise a large portfolio of accounts on the strategic implementation of their sustainable procurement program, enable and support changes when required., Establish and maintain a strong relationship with customer project managers and decision makers., Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met., Support client’s compliance efforts by helping clients leverage our solution for their supply chain due diligence., Collaborate cross-functionally with Sales, Renewal Management, Product, and further global teams to ensure a seamless customer experience., Manage and retain a portfolio of clients, proactively addressing challenges and recommending solutions internally as well as externally., Track key success metrics and report on customer health, engagement, and satisfaction., Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs., Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere.