In the area of customer support, you are responsible for processing customer requests and finding solutions to their problems. This can be done both by phone and in writing. Customer support staff are the link between the company and the customer and play a crucial role in customer satisfaction.
In Germany, the following salaries can be expected in the customer support profession:
However, a career in customer support usually does not require a special degree, and completed training in the commercial sector or experience in customer service is an advantage.
Customer support offers a wide range of career opportunities, from team leader to specialised areas such as technical support, and the possibility of moving to other areas of the company, such as sales or marketing.
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