Kundensupport Jobs - Aktuelle Stellenangebote

What do you do as customer support?

In the area of customer support, you are responsible for processing customer requests and finding solutions to their problems. This can be done both by phone and in writing. Customer support staff are the link between the company and the customer and play a crucial role in customer satisfaction.

Salary overview for customer support jobs

In Germany, the following salaries can be expected in the customer support profession:

The average annual salary is about €33,100, which corresponds to a monthly salary of €2,758.
The entry salary starts at about €28,200 per year or €2,350 per month.
The upper limit is about €38,500 per year or €3,208 per month. Alternative sources report an average annual salary of €35,200 with a monthly salary of €2,933 and an entry salary of about €22,200 per year. Another report indicates that the average salary in customer service can be €42,258 per year, with the entry salary at €30,021 and the upper limit at €54,989 per year. It is important to note that salaries may vary depending on the company, location and professional experience.

Important skills for customer support jobs

Excellent communication skills
Empathy and patience.
Problems solving skills
organizational skills
Technical understanding
Teamwork
Resistance to stress

What training is required for the customer support job?

However, a career in customer support usually does not require a special degree, and completed training in the commercial sector or experience in customer service is an advantage.

Career opportunities in customer support

Customer support offers a wide range of career opportunities, from team leader to specialised areas such as technical support, and the possibility of moving to other areas of the company, such as sales or marketing.