In the area of customer support, specialists are responsible for processing customer requests, solving problems and providing excellent service. This includes communication via various channels such as telephone, e-mail or chat and often requires technical understanding of the products or services offered.
In the area of customer support in Germany, salaries range from €29,400 to €70,510 per year, depending on various factors such as region, professional experience and company size. The average salary is about €35,200 or €55,572 per year. Higher salaries are particularly found in regions such as Bavaria or Baden-Württemberg.
Customer support jobs do not require specific formal qualifications, but completed commercial training or comparable experience is an advantage.
There are many career opportunities in customer support, and with the right experience, employees can rise to the level of team leader, quality manager or training leader, as well as the opportunity to move into related fields such as sales or marketing.
