Support commercial processes: Ensure that IT systems, including CRM and integrated solutions, effectively enable and optimize the order-to-cash process and are aligned with business requirements., Definition of best practices: Development and promotion of scalable and efficient approaches for the management of commercial applications and workflows., Collaboration with stakeholders: Contact person for commercial business teams to understand requirements, provide guidance and align IT solutions with commercial goals., Promote continuous improvement: Identification and implementation of improvements in systems and processes to increase efficiency and optimize operations., System lifecycle management: Monitoring the planning, deployment, maintenance and upgrades of commercial applications to ensure reliability and performance., Empower and train users: Creation of documentation and ongoing training to help users effectively use IT tools and solutions., Automation and Reporting: Design of automated workflows and development of dashboards and reports to improve operational efficiency and provide actionable insights., Integration of systems: Management of the integration of CRM and related applications with other business systems to ensure seamless data flow and interoperability., Ensuring data integrity: Monitoring and maintaining high standards in data quality and accuracy across commercial applications., Support strategic goals: Collaboration with senior management to support the IT aspects of commercial strategies, promote lead generation, customer loyalty and process optimization., Management of projects: Management of rollouts, system improvements and cross-functional initiatives in collaboration with internal teams and external partners.