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What do you do as a customer advisor?

As a customer advisor, you are the link between the company and the customer. You advise, inform and support customers with regard to products and services and ensure that their concerns are resolved in the best possible way. This often involves conducting consulting discussions, processing requests and offering tailored solutions to maximize customer satisfaction.

Important skills for customer consultants

Excellent communication skills
Empathy and customer orientation
Problems solving skills
Teamwork and cooperation skills
time management
Knowledge in product and service presentation
Basic knowledge of the relevant software applications

What training is required for the job as a customer consultant?

A commercial training is usually an advantage for a career as a customer consultant, such as training as a retailer or training in office management. In addition, additional qualifications or training in customer communication or in the specific product area are often desired.

Career opportunities as a customer advisor

As a customer consultant, there are a variety of career opportunities. After a few years of professional experience, you can develop further, for example, as a team leader or sales manager. In addition, there is the possibility of concentrating in specialized areas, such as technical sales or customer support, where management positions can also come within reach.