Serve as the in-house business process analyst, fostering process excellence throughout the end-to-end customer experience with unique expertise in Marketing & Sales, Develop an overarching understanding of all interdependencies within the end-to-end customer experience, including the process areas around Marketing, Sales, Order Processing, and Customer Service, Lead the collaboration with various functions to identify potential new ideas, inefficiencies, and opportunities for improvement in the data-tools-process triangle, Collect business requirements and translate them into functional specifications for our global implementation of SAP S/4 HANA and related systems, Develop and improve state-of-the-art processes, establish clear rules and guidance, and integrate them into the process house and functional roadmap, Participate in industry expert groups and forums to transfer outside-in innovations into PAUL HARTMANN Group and identify industry standards for adoption, Screen the external provider market for innovation and internal adoption