Content & Knowledge Base Creation: Develop and maintain a variety of product resources—such as user guides, FAQs, onboarding materials, and training documentation—to support users in adopting and effectively using our platform., Process Improvement: Identify and implement opportunities to streamline content development and knowledge-sharing processes, ensuring that information is accurate, up-to-date, and easily accessible., User Feedback Analysis: Collect and analyze feedback from platform users to pinpoint areas for improvement, optimize the user experience, and inform product roadmap decisions., Data & Reporting: Use your analytical skills (e.g., Excel proficiency) to track content engagement metrics, identify trends, and present actionable insights to cross-functional teams., Collaboration & Stakeholder Management: Work closely with cross-functional teams (e.g., Marketing, Customer Success, Engineering) to align content strategy with product goals and maintain clear communication about product updates and best practices.