Build strong customer relationships, Serve as the main point of contact for commercial, contractual, and major operational issues under a service agreement, Promote customer centricity, Apply a strategic approach to engaging with customers, facilitating dialogues to solve issues and coordinating with regional and cross-organizational stakeholders to ensure cohesive communication, Support the Service Cluster’s Profil&Loss ownership by developing strategies and negotiating settlements that maximise profitability, Manage defect warranty obligations, providing commercial input and facilitating customer negotiations to resolve complex issues, Represent Vestas and its service strategy towards our customers, as well as contractually for official/contractual communications., Facilitate regular customer meetings, maintain action logs, prepare formal correspondence, and deliver customer reports., Deliver quotations for additional services by collaborating with operational and technical stakeholders., Address customer issues independently and coordinate internal stakeholders and experts’ input to resolve requests., Ensure Vestas is adequately informed about commercial risks and propose solutions to support Service Clusters in optimising profit and loss.