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About Nummer gegen Kummer e.V.

Nummer gegen Kummer e.V. is the leading umbrella organization in Germany dedicated to providing free and anonymous counseling for children, adolescents, and parents. With a network of 91 local providers, primarily associations of the German Child Protection Association, the organization offers the largest telephone counseling service in the country. The main services include the children's and youth telephone as well as the parents' telephone, both of which are managed by specially trained, volunteer counselors. These dedicated helpers support callers with everyday problems and difficult life situations by providing help for self-help.

Mission and Values

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The mission of Nummer gegen Kummer e.V. is to strengthen the emotional and social well-being of children, adolescents, and parents. The organization is committed to promoting the personal development of all those seeking advice. The values of the organization include anonymity, confidentiality, appreciation, and an open-topic counseling approach that is offered individually and free of charge. The organization strives to provide a listening ear for all concerns and problems and to develop solutions together with the callers.

Sustainability Goals and Initiatives

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Nummer gegen Kummer e.V. places great importance on sustainability in counseling. The online counseling, which has been in place since 2003, allows young people to express their concerns in writing, which is often perceived as relieving. This form of counseling is particularly suitable for those in acute crises. The organization promotes self-help and encourages those seeking advice to independently seek further assistance. The funding of the network comes from donations from companies, organizations, and individuals, with Deutsche Telekom being a key partner since 1991, covering the connection fees.

Commitment and Support

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Nummer gegen Kummer e.V. has emerged from the German Child Protection Association and is closely aligned with its objectives. The organization is a member of Child Helpline International and is supported by the Federal Ministry for Family Affairs, Senior Citizens, Women and Youth. The volunteer counselors are the heart of the organization and play a significant role in achieving its goals. The organization also offers training opportunities and supervision for its counselors to continuously improve the quality of counseling.

Nummer gegen Kummer e.V. is committed to further expanding its services and supporting even more people in difficult life situations. With the motto "Talking about it helps," the organization encourages everyone in need of help to confidently reach out to the counseling services.

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