Support staff are responsible for handling customer requests and solving problems. They act as an important interface between the company and its customers and contribute to increasing customer satisfaction. Their tasks may include technical support, training, handling complaints and providing information on products and services.
In Germany, support staff, especially in second-level support, can expect an average salary of âŹ49,480 per year. The starting salary is about âŹ78,582 per year, while the salary range is from âŹ25.789 to âŹ73,124 per year. The median salary is about âŹ38,100 per year (from a monthly gross salary of âŹ3,175 per year). It is important to note that salaries can vary by region, for example in Augsburg the average is âŹ56,242 and in Berlin the average is about âŹ85.
Support jobs usually require completed training in the commercial or technical field. Specific training as an IT system trader, office management trader or similar occupations can be beneficial. In addition, further training in customer service or special product training is often required.
There are a variety of career opportunities in the support sector, such as becoming a team leader in support or a specialist in certain products or services, or moving to other areas such as sales or project management.
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