Du steuerst den kompletten Sales-Zyklus – von der Qualifizierung über die Angebotspräsentation bis hin zur Vertragsverhandlung und -unterzeichnung., Du verstehst Kundenbedürfnisse genau, präsentierst die passende Lösung und überzeugst durch einen klaren Mehrwert., Du baust aktiv eine robuste Pipeline auf, pflegst Leads konsequent und sicherst dadurch kontinuierliches Umsatzwachstum., Du arbeitest eng mit Pre-Sales Engineers, BDRs und SDRs zusammen, um technische und kaufmännische Anforderungen ideal abzudecken.

Support in developing cloud-based data pipelines, Maintain, develop and optimize data pipelines, Develop new features for our data pipeline, Optimize workflows and data structures

Act as a strategic partner, ensuring customers realize maximum value from our solutions., Understand customer goals, challenges, and success metrics to drive measurable business outcomes., Conduct Quarterly Business Reviews (QBRs) and performance reviews to showcase ROI and optimize customer strategies., Develop and implement Customer Success Plans to align solutions with customer needs., Track and report on key Customer Success KPIs, Build and maintain strong, long-term relationships with key stakeholders on all levels (operational personell, mid management and C-level)., Serve as the primary point of contact for customer engagement and advocacy., Drive customer adoption and utilization through proactive engagement and best practices., Identify opportunities for upselling and cross-selling based on customer needs and behavior., Collaborate with Sales and Account Management teams to drive renewals and expansion revenue., Support customers in navigating organizational and process changes when implementing our solutions., Provide guidance and best practices to help customers optimize workflows and digital transformation efforts., Address resistance to change by ensuring alignment between internal stakeholders and end-users., Act as a champion for customer education and training to facilitate smooth adoption., Lead and coordinate customer onboarding and implementation processes to ensure a smooth transition., Manage customer expectations, timelines, and deliverables to ensure a successful rollout., Work closely with Sales, Product and Engineering teams to handle customer requests efficiently., Gather customer feedback and provide insights to internal teams for product improvements and innovation., Develop and optimize customer service processes to enhance the overall customer experience.

Take ownership of our Customer Success (CS) routines and processes to ensure they scale effectively as our customer base grows., Own key metrics and routines that ensure customers are successfully set up, managed, and retained e.g. customer retention and ARR onboarded — with an eye on efficiency and scale., Drive and implement initiatives that boost team efficiency and establish best practices, enabling us to serve every customer in the best possible way., Foster close collaboration and alignment across Sales, Engineering, DataOps, and Customer Success to collectively deliver a seamless, efficient, and high-impact customer journey — from onboarding to long-term success., Take ownership of building effective knowledge management systems that enable the CS team to perform at their best, facilitate the sharing of insights across the company, and establish the right tools and best practices throughout the entire Customer Success lifecycle., Act as a people lead for the Customer Success team — building a supportive team culture, providing coaching and guidance, help team members to grow in their role, and ensuring accountability toward shared goals., Foster a culture of continuous improvement and feedback within the team to ensure consistent customer success outcomes., Drive resource planning and process design to ensure Customer Success Managers (CSMs) can work effectively, serve more customers, and meet key customer milestones., Act as a sparring partner and coach for the Customer Success team, helping them drive meaningful adoption and change management in highly technical, industrial customer environments., Bridge the gap between our complex AI/ML-based SaaS product and real-world cement plant operations — making sure the team is equipped to translate technical value into practical impact for customers., Provide strategic and hands-on support to help CSMs navigate customer resistance, identify adoption blockers, and guide plant stakeholders through successful transformation journeys., Help the team connect the dots between our product capabilities and each customer’s operational context, making sure our software becomes an integrated and valuable part of their production process., Serve as a strategic partner for C-level stakeholders where necessary at our small to mid-sized customer accounts, ensuring alignment and engagement across all levels of the customer organization., Take direct ownership of a small number of customer accounts to stay close to the day-to-day work and provide hands-on support and guidance to your team.

Manage the entire sales cycle for both existing and new customers., Sell our SaaS solutions for concrete in the DACH region, Deeply analyze customer needs and technical readiness, developing tailored solutions accordingly., Create comprehensive business cases that highlight the value of our solutions, considering various levers and scenarios., Prepare compelling presentations, conduct WebApp demos, and negotiate contracts with decision-makers at all levels—from the initial introduction to contract signing, renewals, or rollouts., Analyze market and competitor information to identify new market opportunities and adjust sales strategies accordingly., Represent alcemy at relevant conferences and associations to expand our network and strengthen market presence., Collaborate closely with the Business Development team to generate leads and coordinate marketing activities., Support the Customer Success team in managing and expanding existing accounts., Work with the product team to identify, communicate, and prioritize customer needs., Be willing to travel regularly to meet customers and work flexibly from home or our office in Berlin.

Manage IT administration, security, and support tasks., Provide onboarding/offboarding IT support for team members., Maintain hardware management and IT inventory., Update and maintain internal IT documentation (Wiki)., Assist with Shopify store management, including creating new pages and custom features.

Strategic Support & Operations: Collaborate with Christian Heinrich, Co-Founder of Carbmee, to support high-level initiatives, including meeting preparation, follow-ups, and ensuring the efficient execution of key business strategies, Business Analysis & Reporting: Assist with market research, data analysis, and preparation of impactful documents such as one-pagers and customer value propositions, contributing to overall business strategy and go-to-market efforts, Partnership Development: Work alongside Dieter Krockauer, VP of Carbon Transformation, to develop and manage strategic partnerships, with a focus on expanding the company’s ecosystem and driving new business opportunities, Cross-Functional Collaboration: Serve as a resource across teams, providing insights into business strategy, marketing and sales to support decision-making, Operational Excellence: Drive improvements in internal processes, support high-priority projects, and ensure operational efficiency across key initiatives

Ensure Customer Success: Accompany customers after contract closure, facilitate smooth implementation of our solutions, and build long-term customer relationships., Strategic Customer Development: Identify upselling opportunities, increase customer retention, and actively contribute to growing our business relationships., Feedback Management: Analyze customer feedback, identify opportunities for improvement, and collaborate closely with Product Management and Engineering to support product development., Central Coordination: Coordinate customer requests and ensure technical and commercial challenges are solved quickly and efficiently.

Create Smart Solutions: Entwickle KI- und Machine-Learning-Modelle, die Industrieprojekte in der Energiewende revolutionieren – von Predictive Analytics bis hin zur intelligenten Prozessautomatisierung., Dive Deep Into Data: Arbeite mit großen Datensätzen, erkenne Muster und entwickle präzise Vorhersagen, um die Performance unserer Kundenprojekte nachhaltig zu optimieren., Build the Future Infrastructure: Erstelle skalierbare Datenpipelines und state-of-the-art Cloud-Architekturen, um nahtlos große Datenmengen zu erfassen, zu analysieren und zu nutzen., Continuous Improvement: Überwache, optimiere und tune deine Modelle kontinuierlich, integriere Feedback und sorge dafür, dass wir immer am Puls der neuesten KI-Trends bleiben.

Lead Generation: Identify potential customers and generate new business opportunities through targeted outbound activities, including cold calls, emails, and social outreach., Qualification: Engage with prospects to understand their needs, assess their fit with our solutions, and qualify them as sales opportunities., Relationship Building: Develop and maintain long-term, trusting relationships with prospects to nurture them through the lead funnel., Collaboration: Work closely with the sales and marketing teams to develop strategies for reaching sales targets and refining lead-generation playbooks., CRM Management: Utilize customer relationship management (CRM) software to manage leads, track progress, and report on sales activities.

Build strong, long-term relationships with clients and help them implement best practices with OpenProject., Conduct product demos and tailor solutions to customer needs., Support users during onboarding and training, and offer proactive advice on how to get the most out of OpenProject., Track key account metrics and identify potential upsell opportunities., Gather customer feedback and share insights with product, marketing, and sales teams., Identify common use cases and document them to support other users in adopting OpenProject., Lead engaging training sessions (online and on-site) in German and English together with our training team.

Develop scalable backend services for real-time medical device communication, Build and optimize cloud infrastructure on AWS, Azure, or Google Cloud to support secure medical applications, Implement event-driven architectures leveraging Azure Event Hub or other message brokers, Develop and maintain Infrastructure as Code (IaC) using for automated cloud deployments, Optimize CI/CD pipelines using to ensure smooth, automated software releases, Deploy and manage containerized applications, Implement advanced security measures including encryption, PKI authentication, and API Gateway security best practices, Ensure regulatory compliance with HIPAA, MDR, GDPR, and FDA cybersecurity standards in cloud operations, Monitor and improve system reliability, Collaborate with firmware engineers, cloud architects, and product owners to integrate backend services with the medical IoT hardware, Design and maintain high-availability and disaster recovery solutions to support mission-critical healthcare applications, Participate in agile sprints, code reviews, and architecture discussions to drive continuous improvement

Develop smart, data-driven growth and go-to-market strategies to elevate European expansion, brand awareness, and generate leads., Plan and execute innovative product launches and brand campaigns that engage our target audience., Develop compelling content initiatives, such as whitepapers, case studies, and blog articles, to strengthen elvah’s brand and thought leadership., Track key metrics, analyze performance, and translate insights into actionable growth strategies., Analyze industry trends, customer needs, and competitive positioning to refine our growth initiatives., Work closely with sales, product, and leadership teams to ensure alignment with business goals., Drive brand positioning through events, strategic partnerships, and speaking opportunities.

Du managest eigenständig Deals bis zum Closing, hast Spaß am eigenverantwortlichen Arbeiten und erreichst Deine jährlichen Umsatzziele, Du unterstützt bei großen Projekten und arbeitest mit den Sales Manager:innen gemeinsam bei verschiedenen Projekten in unterschiedlichsten Segmenten zusammen, Du etablierst Dich als vertrauenswürdige:r Berater:in unserer Kunden, in dem Du eloquent, durchsetzungsfähig und präsent bist, gut zuhören und Dich in die Kundensituation hineinversetzen kannst, Du kannst gut präsentieren, souverän auftreten und Beziehungen zu den Entscheidungsträger:innen pflegen, In Zusammenarbeit mit der Head of Sales erstellst Du Deine eigene Umsatzplanung und entwickelst eigene Wachstums-Strategien für Deine eigenen Segmente, Du bringst eigenen Ideen zur Generierung von Leads ein und unterstützt bei der Umsetzung geeigneter Maßnahmen, Du unterstützt bei Inbound Leads und nimmst eingehende Kundenanfragen entgegen und qualifizierst Marketing generierte Leads, Du generierst und qualifizierst Outbound Leads via Telefon, Email, Social Media und baust Opportunities auf

Zoho-Administration & Automatisierung, Digitale Prozessstandardisierung, Low-Code-Umsetzung & Systemverknüpfung, Tool Ownership & Weiterentwicklung, Support & Troubleshooting

Entwicklung und Wartung von Microservices, Integration von Zoho One und Airtable, API-Entwicklung und -Wartung, Testing und Qualitätssicherung, Optimierung der Backend-Architektur, Zusammenarbeit mit dem Frontend und DevOps, Neuentwicklung und Innovation

Begleitung und Coaching der Teilnehmenden, Vermittlung von Expertenwissen, Projektmanagement und Consulting, Content Creation und Fachredaktion, Qualitätssicherung und Weiterentwicklung der Lernmaterialien

Begleitung und Coaching der Teilnehmenden durch 1:1-Coachings, moderierte Diskussionen und praxisnahe Übungen, Vermittlung von Expertenwissen und Beantwortung von Fragen, Begleitung interner Projekte und Unterstützung von Unternehmen sowie Teilnehmenden bei der Umsetzung ihres neuen Wissens in der Praxis, Entwicklung von hochwertigen Fachartikeln, Blogbeiträgen und Vorträgen, Optimierung der Lernmaterialien und Entwicklung neuer, innovativer Bildungsformate

Begleitung und Coaching der Teilnehmenden durch 1:1-Coachings, moderierte Diskussionen und praxisnahe Übungen, Präsentation von Fachinhalten, Beantwortung von Fragen und Hilfe bei der Analyse von Fallbeispielen, Begleitung interner Projekte und Unterstützung von Unternehmen sowie Teilnehmenden bei der Umsetzung ihres neuen Wissens in der Praxis, Entwicklung von hochwertigen Fachartikeln, Blogbeiträgen und Vorträgen, Optimierung der Lernmaterialien und Entwicklung neuer, innovativer Bildungsformate

Begleitung und Coaching: Du unterstützt unsere Teilnehmenden durch 1:1-Coachings, moderierte Diskussionen und praxisnahe Übungen – während und nach der Weiterbildung., Expertenwissen vermitteln: Du präsentierst Fachinhalte, beantwortest Fragen und hilfst bei der Analyse von Fallbeispielen., Projektmanagement und Consulting: Du begleitest interne Projekte und unterstützt Unternehmen sowie Teilnehmende bei der Umsetzung ihres neuen Wissens in der Praxis., Content Creation und Fachredaktion: Du entwickelst hochwertige Fachartikel, Blogbeiträge und Vorträge, um Wissen zugänglich und inspirierend zu machen., Qualitätssicherung und Weiterentwicklung: Du optimierst kontinuierlich unsere Lernmaterialien und entwickelst neue, innovative Bildungsformate.