As a service manager, you are responsible for planning, controlling and controlling service processes in a company. This includes ensuring the quality and efficiency of services, customer care and the management of service teams. Service managers are the link between customer requirements and business goals and work closely with other departments to ensure high customer satisfaction.
The average annual salary varies depending on the specific field of work and experience. On average, the annual salary is between €47,629 and €70,392. Especially in the IT sector, the average salary is €53,200. After 10 years of experience, service managers can even reach a salary of up to €79,300. The range ranges from starting salaries of €39,000 to upper limits of €1,720 per year.
A career as a service manager usually requires a commercial training or a degree in business administration, management or a related field. Additional qualifications or certificates in service management or project management can also be an advantage. Practical experience in customer service or similar positions is often crucial.
Service managers have numerous career opportunities, working in various industries, including IT, production, healthcare and many more, and with the right experience and training, they can rise to higher management positions or specialize in specific areas of service management, such as quality management or customer relationship management.
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