As a service advisor, you are the link between the company and the customer. Your main task is to process customer requests, provide information about products and services, and find solutions to problems. Service advisors often work in industries such as automotive, IT, or retail and are responsible for ensuring that customers are satisfied and have a positive experience. The daily tasks also include the conduct of consultation meetings, the identification of customer needs and support for complaints and service requests.
The average monthly salary for automotive service consultants varies depending on the region, professional experience and specific field of work. In general, the average monthly salary is about €3,029. Automotive service consultants earn an average of €3,408 per month, while another source indicates an average salary of €3,440. The average annual salary is about €40,000 to €47,500, with automotive service consultants earning between €48,600 and €44,400, with an average starting salary of €26,800 to €34,800 per year.
In order to become a service advisor, a commercial training is usually required.Many service advisors have training in retail, the service industry or a comparable qualification.In addition, special training in product knowledge or customer service is an advantage.Optional further training, such as a specialist in retail sales, can also be helpful to further develop in this field.
Service advisors have different career opportunities. With several years of experience, they can rise to more responsible positions, for example as team leaders or department heads. There is also the possibility to specialize in certain products or services or to develop into adjacent areas such as sales or marketing. Self-employment is also an option for experienced service advisors to offer their own consulting services.
