As a service assistant, you are usually the first point of contact for customers and make sure that their needs and wishes are met. Your main tasks include advising customers, accepting orders, processing complaints and supporting the sales team. Service assistants often work in retail stores, in the catering industry or in service companies and contribute decisively to customer satisfaction.
In Germany, the average annual salary for service assistants is between €32,400 and €33,600, with monthly incomes ranging from €2,424 to €2,800, and service assistants receive an hourly wage of approximately €62,618 to €16,18 depending on experience and source, but is generally between €28,500 and €38,300 per year.
A career as a service assistant usually does not require specific training, but a completed education is an advantage. Many employers prefer applicants with training in retail or gastronomy. Practical experience through side jobs or internships in similar fields can also be helpful.
Service assistants have the opportunity to develop further within the company. Possible career paths lead to positions such as team leader, branch manager or in sales. In addition, there is the possibility to specialize through further training in certain fields.
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