Lead IT service management activities, ensuring customer satisfaction and SLA compliance, Take a leading role in the further development of all relevant processes and tools, Develop and maintain strong relationships with customers, Monitor and manage service performance, implementing improvements to enhance quality and efficiency, Contribute in optimizing AllocNow’s process landscape, Conduct conceptual work to develop new processes and refine existing ones, ensuring they align with business goals, Collaborate with all stakeholders to ensure seamless process integration and adherence, Support internal ISO27001 activities and internal audits, ensuring compliance with standards and continuous improvement, Support project management activities in customer projects, Oversee IT service aspects of projects, ensuring smooth transition from project to service phase, Provide guidance and support to project teams, ensuring successful project delivery and service continuity