Verbraucherzentrale Brandenburg

The Verbraucherzentrale Brandenburg (VZB) is the largest and most important organization for consumer protection in Brandenburg. As an independent advocacy group, the VZB advocates for the rights and interests of consumers against businesses and politics.

• Advice, information, and education: The VZB offers comprehensive advice, information, and education on a variety of topics, including purchasing products, travel and leisure, finances, insurance, food and nutrition, energy, housing, and digital technologies[1][2][4].
• Legal support: The VZB represents consumers out of court against companies and warns companies that violate applicable law. It assists with problems related to contracts, invoices, and other legal matters[1][2].
• Social tariff: Starting in September 2024, the VZB will offer a social tariff that allows individuals receiving state benefits to access discounted legal advice, ensuring that no one has to forgo important legal support for financial reasons[2].

The main mission of the VZB is to represent the interests of consumers in Brandenburg and to enforce their rights. The organization is independent and works autonomously, without being employed by a company. The focus is on social justice and access to independent legal advice for all, regardless of personal finances[1][2].

• Education and awareness: The VZB regularly offers seminars and workshops to inform consumers about their rights and options. Examples include online seminars on topics such as photovoltaics and heating replacement[4][5].
• Innovative consulting services: Since 2019, the Digi-Mobil has been traveling in northern Brandenburg, offering consultations on-site and via video calls to improve access to consulting services[1].

The VZB informs the public about consumer rights, scams, and savings tips, and warns companies that violate applicable law. Through these measures, the VZB helps ensure that consumers are better protected and informed[1][2].

The Verbraucherzentrale Brandenburg is thus a central point of contact for anyone needing support and advice on consumer-related matters and continuously advocates for the strengthening of consumer protection.

• 1 - https://msgiv.brandenburg.de/msgiv/de/themen/verbraucherschutz/verbraucherschutz-in-leichter-sprache/
• 2 - https://msgiv.brandenburg.de/msgiv/de/presse/pressemitteilungen/detail/~29-08-2024-verbraucherzentrale-bietet-sozialtarif-an
• 3 - https://www.verbraucherzentrale.de/beschwerde
• 4 - https://www.verbraucherzentrale-brandenburg.de/ueber-uns-bb
• 5 - https://www.verbraucherzentrale-brandenburg.de