CX Specialist (French & English speaker)

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 133 million registered users and 261,000 active partners across 21 countries, have together already saved 517 million meals from going to waste - avoiding almost 1,397,000 tonnes of CO2e! .

We are incredibly proud of this, but there’s still a lot more we want to achieve.

We’re looking for an exceptional **bilingual Customer Experience Specialist (English & French)**to join our Canada superstar team at Too Good To Go.

This role is fully remote within the Ontario region of Canada.

Your mission:

Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement.

The role will include responsibilities such as:

• Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
• Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
• Handle priority situations with high care, as well as contact users and stores proactively when necessary
• Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
• Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
• Understand and communicate our customers' needs and motivations to our internal teams locally and globally
• Communicate in your primary language or English, and when necessary utilise translation tools for additional languages.

We are looking for:

• Experience in Customer Service or Account Management
• Full written and verbal proficiency in Spanish and English and/or French and English to communicate with users and partners.
• Someone based in the area of Ontario with availability to work from Saturday to Wednesday, with days off on Thursday and Friday
• A first-class and inspiring communicator, who is able to draw on those skills to set the bar high.
• Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.
• A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.
• Detail-oriented individuals who are able to stay focused through repetitive tasks.
• Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus.

Our values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer:

Flexible Work & Time Off

• Take 20 paid vacation days each year
• 100% remote work (fully work from home)
• Give back with paid volunteer time through our Shareback program
• Take paid parental leave with top-up support
• Work abroad for up to 30 days a year

Wellbeing & Support

• Health insurance and RRSP matching in Canada!
• Stay active with monthly ClassPass credits
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave

Connection & Community

• Join regular social events and team celebrations
• Get involved and connect with our teammates around the world in our P.R.I.D.E., Women in the Workplace, Global Majority Voices, and Functionally Diverse Employee Resource Groups (ERGs)

How to apply:

The Salary Band for this role is 48k - 50k CAD per annum and this job posting is for an existing vacancy.

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.
• The application process consists of a short video call with Talent Acquisition, followed by an interview with the Hiring Manager and a case study.

Too Good To Go Canada welcomes all applicants and are happy to provide any accessibility accommodations required for candidates. If you have an upcoming interview and require any accommodations please email accessibility@toogoodtogo.ca

Job Ref - #LI-CT1

A Movement for Everyone

We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.

We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.