Proactively support day-to-day IT operations ensuring consistency with TI-S processes and procedures, Respond to internal IT requests, analysing and providing solutions in a timely manner, Provide day-to-day technical support in the use of current TI information technology systems, Provide technical assistance in person, via phone, and online, Provide technical support to users on TI standard computer systems, software, and hardware, Set up new users, desks and support hardware moves and changes, Configure laptops and install software, Provide an IT induction for all new employees, Process requests for account creation and deletion, Process requests for password resets, creation of mailings lists and shared mailboxes, Help to document, track, and monitor incidents and service requests ensuring timely resolution, Track stock levels of IT equipment and maintain a tidy and orderly storage area, Support asset and license management, Provide assistance in the maintenance and utilisation of TI video conference systems, Ensure processes are up to date and meet the needs of the team, suggest improvements where necessary, Support the coordination of work and information flow between the Technology function and other internal teams, Contribute to Technology team projects, carry out research and provide input on the development of strategies, policies and procedures, Support information management for the team, including maintaining a knowledge base of up to date, organised and accurate documentation, Respond to requests for information, researching in order to provide sufficient responses or escalating where needed, Support the organisation of institutional meetings and contribute to appropriate information management including preparing documentation before and after events, Contribute to the overall functioning of the Technology team by providing proactive and ad hoc support in close consultation with the Head of IT