Set the strategic direction of the quality assurance unit, Manage and develop team members, Implement change management processes, Lead the development of global quality assurance programmes, Implement and interpret standard requirements, Address and resolve complaints related to quality assurance, Organize random quality checks on certified goods, Conduct training sessions for Certification Bodies and Accreditation Bodies, Serve as the primary liaison for quality assurance matters, Collect, analyze, and interpret data from Certification Bodies, Assist in designing and conducting surveys for Certified Entities, Ensure standards conform with industry quality frameworks, Occasionally observe audits of Certified Entities