Senatsverwaltung Berlin
The state of Berlin offers over 300 digital services for citizens. With the ServicePortal, it enables efficient administration that promotes transparency, sustainability, and proximity to citizens. Berlin relies on modern solutions for a better everyday life.
About Land Berlin
editThe Land Berlin offers its citizens a variety of digital services that make everyday life easier and make interaction with the administration more efficient. With over 300 online services available around the clock through the ServicePortal, Berlin is committed to a modern and citizen-friendly administration. The most important services include online registration of residence, application for identity cards and passports, as well as the use of BundID for secure online applications.
Key Products and Services
editThe ServicePortal Berlin is the heart of digital administration and offers a wide range of services, from residence registration to driver's license applications. The platform allows citizens to book appointments online, submit applications digitally, and inform themselves about various administrative processes. A special highlight is the online identification function (eID), which enables secure identification on the internet.
Mission and Values
editThe main mission of Land Berlin is to create an efficient, transparent, and citizen-friendly administration. By digitizing administrative processes, the aim is to facilitate citizens' access to services and reduce processing times. Values such as transparency, efficiency, and citizen proximity are at the forefront.
Sustainability Goals and Initiatives
editBerlin is actively committed to sustainability and environmental protection. The digitization of administrative processes contributes to reducing paper consumption and CO2 emissions by allowing citizens' concerns to be processed online. Additionally, Berlin promotes accessibility to enable all citizens, regardless of their physical abilities, to access services.
Further Initiatives
editLand Berlin is also engaged in social and cultural areas. It provides comprehensive information and support for refugees, especially from Ukraine, and promotes the integration and participation of all citizens. The platform also allows for reporting disturbances in public spaces directly to the responsible regulatory office, contributing to the improvement of the quality of life in the city.
With a clear focus on digitization and citizen proximity, Land Berlin is a pioneer in modern administration and sets standards for other cities and regions. The continuous improvement and expansion of the services offered demonstrate Berlin's commitment to meeting the needs of its citizens and making the city an even more livable place.