mySugr

mySugr is a leading Digital Health company that has aimed to simplify the lives of people with diabetes since its founding in 2012. Founded by Fredrik Debong, Gerald Stangl, Michael Forisch, and Frank Westermann in Vienna, Austria, mySugr has developed into a global market leader in digital diabetes therapy.

mySugr offers a comprehensive app-based solution for daily diabetes management. The mySugr app allows users to automatically or manually document and analyze their blood sugar levels, insulin doses, and other relevant health data. The app seamlessly integrates with a growing number of medical devices, including blood glucose meters and fitness trackers, and offers additional features such as an insulin calculator and real-time diabetes counseling[2][3][4].

The mission of mySugr is to provide people with diabetes the necessary technology, knowledge, and confidence to master the complex and challenging everyday life with diabetes. The company's motto, "Make diabetes suck less," reflects the focus on improving the quality of life for people with diabetes. mySugr places great importance on providing medical value and reducing complications through preventive measures and individualized therapy support[2][3].

Since its acquisition by Roche Diabetes Care in 2017, mySugr has remained an independent company and is a central part of Roche's digital strategy in the diabetes market. The company focuses on further developing its products and integrating new technologies such as continuous glucose monitoring (CGM), big data, and artificial intelligence. Through the partnership with Roche, mySugr has gained the financial stability to intensify its research and product development and roll out its offerings worldwide[1][2].

mySugr has developed into a global platform available in over 80 countries and in several languages. The app has been downloaded more than 5 million times and supports over 4 million registered users. The company plans to further expand its services by offering packages with blood glucose meters, access to the app, and blood glucose test strips in cooperation with insurance companies. This is expected to lead to fewer hospitalizations and lower healthcare costs[1][3].

mySugr places great importance on customer service and offers individual support through its customer support teams. With the help of platforms like Zendesk, mySugr ensures a top-notch customer experience and processes around 32,000 support tickets annually[5].

Overall, mySugr is a pioneer in digital diabetes therapy, improving the lives of millions of people with diabetes worldwide through innovative solutions and a close partnership with Roche.

• 1 - https://www.trendingtopics.eu/mysugr-exit-2017/
• 2 - https://brutkasten.com/artikel/exit-wiener-mysugr-geht-an-pharma-riese-roche
• 3 - https://www.mysugr.com/de/uber-uns
• 4 - https://www.mysugr.com/de/kontakt
• 5 - https://www.zendesk.de/customer/mysugr/