Kaputt.de

kaputt.de is an innovative start-up based in Berlin that specializes in extending the lifespan of electronic devices. The company offers a comprehensive comparison portal for repair solutions, enabling users to easily and sustainably repair defective devices. The main products and services include:

• Self-Repair Guides: Detailed video tutorials and step-by-step guides for the self-repair of devices such as mobile phones, coffee machines, laptops, e-scooters, and gaming consoles.
• Spare Parts and Tools: A comprehensive online shop offering suitable spare parts and tools for various devices.
• Repair Services: A network of independent repair service providers in over 100 cities in Germany, as well as the option to send devices for repair[1][2][3].

The mission of kaputt.de is to show people how easy sustainable handling of defective devices can be. The company is committed to ensuring that electronic devices are not prematurely discarded but repaired and reused. This is to be achieved through simple, transparent, and accessible repair solutions. The values of kaputt.de are based on sustainability, time savings in research, and support in finding spare parts[1][2].

Sustainability plays a central role at kaputt.de. By promoting repairs instead of new purchases, the company helps to reduce the growing mountain of electronic waste. Here are some of the sustainability initiatives:

• Reduction of Electronic Waste: Since its founding until mid-2020, kaputt.de has saved more than 1 billion liters of water and over 5.4 million kilograms of CO2 by repairing around 115,000 smartphones[1].
• Extension of Device Lifespan: By providing repair guides and spare parts, the lifespan of electronic devices is extended, reducing the need for new, resource-intensive devices[1][2].
• Awareness Raising: The company promotes awareness of the possibility and benefits of repairing electronic devices and supports a young, tech-savvy generation in repairing their devices themselves[1].

kaputt.de was developed as an idea in 2014 and founded as a UG in 2015. Since 2016, it has been a GmbH. The company has already received several awards, including the Federal Ecodesign Award 2017. With a team of currently 19 employees, kaputt.de is continuously committed to the further development of its mission and repair offerings[1][2].

• 1 - https://bundespreis-ecodesign.de/de/ecodesign/best-practice/kaputt-de
• 2 - https://www.kaputt.de/about/
• 3 - https://www.kaputt.de
• 4 - https://www.freshworks.com/de/explore-cx/how-to-apologize/
• 5 - https://www.it-in-germany.de/firma/kaputt.de+(UG)/6030597/6081/deu