Werkstudent*in Customer Technical Support (f/m/d) at Orbem

Orbem is an impact-driven deep-tech startup from Munich, Germany. We develop fast, accurate, and accessible imaging solutions that provide access to otherwise unattainable sources of knowledge.

We seek to make a difference – and develop solutions to sustainably feed the world, accelerate the transition to a green economy, and transform disease detection.

Join us on our mission to unleash AI-powered imaging for everything and everyone.

Working Student Customer Technical Support(f/m/d)

Starting date: ASAP
Compensation package: €13-15/hour for Working Students (20h/week) *From 4:00 a.m. to 6:00 a.m., you will receive a 25% increase in your hourly wage. From 6:00 a.m. onwards, the standard hourly wage applies.
Work model: Remote within Germany possible.
Shift: 4 am to 8 am

Your Role

As a working student in Customer Technical Support at Orbem, you will support our customers during the early hours of the day, you will be expected to work the shift from 4 am to 8 am, several days a week. Your primary task will be assisting our customers by answering any questions and solving any issues they may have with our scanning solutions at our multinational sites.

This involves direct fault-finding in our systems, or co-ordinating the solving of the issue by raising it with our developers.

You collaborate with our product, hardware, and software teams, ensuring the timely resolution of any issues raised by our customers, minimizing downtime, and delivering high levels of customer satisfaction.

Your day-to-day

On a typical day, you will:

Proactive Monitoring: Regularly check the status of installed units to ensure optimal performance.
Alert Management: Review and address system alerts promptly to minimize disruptions.
Customer Support: Respond to customer inquiries through various channels, delivering clear and effective communication.
Issue Resolution: Utilize provided resources and knowledge to troubleshoot and resolve technical issues.
Fault Analysis: Conduct detailed fault-finding, documenting findings thoroughly and escalating when necessary.
Solution Coordination: Collaborate with developers and third-level support teams to identify and implement solutions efficiently.
Case Documentation: Ensure all actions and outcomes are accurately recorded in our case management systems for future reference.
Customer Communication: Keep customers informed of progress and updates regarding their issues, ensuring a positive support experience.

Job requirements

Your experiences and skills

Fit to our values

We own every challenge: we enjoy complexity and thrive under uncertainty.
We strive for better: we seize any opportunity for growth and challenge the status quo. We are constantly learning and improving.
We imagine new frontiers: we think beyond ‘doable’ and ‘reasonable.’ We design a sustainable and healthy future together.

Experience and skills

Education: Currently pursuing a technical degree at a college or university (e.g., Engineering, Computer Science, IT, or related fields).
Technical Knowledge: A strong foundation in technical concepts, with a willingness to learn and grow.
Customer Support Experience: Previous experience in customer support is a plus but not required.
Problem-Solving Skills: Analytical mindset with strong troubleshooting abilities to identify and resolve issues effectively.
Software Proficiency: Familiarity with software tools and systems is an advantage.
Language Skills: Fluent in English; proficiency in German or additional languages is a plus.
Attention to Detail: Ability to follow written guidance accurately and clearly document actions and resolutions.

What makes you stand out from other candidates

Passion for Technology: A genuine enthusiasm for tech and a curiosity to learn and explore new solutions.
Positive Mindset: A proactive, “can-do” attitude with a drive to overcome challenges and deliver results.
Effective Communication: The ability to adapt your communication style, simplifying complex technical concepts for non-technical customers while maintaining clarity and professionalism.
Your Personality: A collaborative, approachable, and engaging demeanor that fosters trust and teamwork.

What we offer

International Environment: Join a team with 30+ nationalities across 5 continents, all driven by a shared purpose: shedding light on the world’s toughest challenges.
Work-Life Integration: We’re dedicated to helping you maintain a healthy balance between work and personal life. Our benefits include:
- Flexible Working Hours: Structure your workday to suit your lifestyle.
- 20 Days of Paid Leave: Take time to rest and recharge.
- Remote Work Flexibility: Work from anywhere for up to 60 days each year.
Corporate Discounts: Enjoy exclusive discounts on a variety of products and services.
Make a Difference: Join an ambitious, fast-growing team working on breakthrough technology. In our scale-up environment, you’ll have the freedom to lead your projects and make an impact. We provide a platform for you to explore, innovate, and define your vision for the future. At Orbem, we’re committed to helping you discover your strengths, and while we aim to teach you, we also want to learn from you.

Your team

As a Working Student Customer Technical Support, you become part of our diverse and international team. Learn more about the team members, their work, and challenges here: www.orbem.ai

At Orbem, we're committed to building a smart, diverse team, and we recognize that self-doubt can prevent talented individuals from applying. If you feel you don't meet every requirement, we'd love to hear from you anyway!

Werkstudent*in Customer Technical Support (f/m/d)