Technical Support Engineer, Specialist

Posted 10 March 2025

Requisition ID 63091

Location(s) Multiple locationsVidebæk, Region Central Jutland, DK Parndorf, 1, AT Berlin, BE, DE Gotha, SH, DE Hamburg, HH, DE Rheine, NW, DE Husum, SH, DE Wien, Lower Austria, AT

Work experience Specialist

Type of position Full-Time

Job Family Engineering

Are you enthusiastic and passionate about turbine troubleshooting and turbine performance tasks? Do you want to be at the core of making the world more sustainable? Do you bring comprehensive industry and product experience and thriving when communicating with various stakeholders? This is an exciting path to become part of a company committed to reshaping renewable energy innovation.

Region NCE > Technical Support NCE > Tech. Supp. Operational Systems NCE

Technical Support Operational System Team is a sub-department of Technical Support NCE, supporting both Service and Construction businesses across the entire NCE region. We provide technical knowledge and act as the link between R&D and local business units.
The Technical Support Operational System Team comprises a skilled group of 16 members distributed throughout the NCE Region. Becoming a part of this team, you will join them in guiding the implementation of Vestas' strategy, supporting various stakeholders with technical knowledge and ensuring customer focus and safety. The role (m/f/d) is a crucial one within the team, involving a high level of obligations and key responsibility within technical support.

Responsibilities

Provide advanced troubleshooting support to service technicians and various stakeholders within Service and Construction
Assist internal teams such as Service Technical Planning, Customer Service, and Construction and interact with and support all sub-teams within Technical Support NCE, ensuring technical knowledge is shared across teams
Take responsibility for new turbine introductions
Act as the link between Technical Support, VTO (Technology R&D) and Service. You will be instrumental in progressing VTO projects and ensuring that experiences gained are effectively utilized within the Service Business Unit
Handle requests in ticketing systems and provide support through various communication channels
Review technical customer questions, provide answers, and present technical topics at customer meetings
Develop, update, and maintain guides (VGAs) for Service Technicians

Qualifications
To meet the expectations of this role, we believe that you bring the following experience:

Previous extensive work experience from the wind industry
Engineering education (Electrical, Mechanical, or Marine Engineering) or alternatively, equivalent electrical or mechanical work experience
High technical knowledge of WTG control systems (e.g., Toolkit, VOB, VAX)
Good communication skills in both verbal and written English
Proficient computer skills preferably including SAP, Salesforce and Microsoft Office Suite

Competencies
To thrive in this role, we believe that you are/have:

The ability to systematically handle data analysis to make informed decisions
Complex problems-solving capabilities
Aptitude for developing innovative solutions, seeing the big picture, anticipating future trends and opportunities, and guiding towards long-term goals
Efficient and collaborative in diverse and remote teams
Thriving in a large-size organisation and an international environment
High customer and commercial awareness
Attentive to detail while prioritizing quality and safety

What we offer
We offer an exciting job with great opportunities for professional and personal development in an inspiring, passioned, and international work environment in the renewable energy sector. We highly value initiative, accountability and the right balance between creativity and quality in all solutions. You will have good opportunities to build your career in Vestas, when demonstrating aspiration, capacity, and potential.

Additional information
Since the team is spread in different countries, we are open to which location this position will be stationed. The primary work locations are Videbæk in Denmark, Vienna or Parndorf in Austria, and Hamburg, Husum, Rheine, Gotha or Berlin in Germany. You should expect some travel activity, approximately 20 days per year.
If the above match your skills and qualifications, please apply no later than 09.04.2025. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.

For candidates in Austria: According to Austrian legislation, as an employer we are obliged to state the minimum salary according to the collective agreement for our advertised vacancies. The minimum salary by collective agreement for this position is currently 46.781 € yearly. The amount stated does not represent the actual salary for the position offered here. The actual salary for our vacancies is considerably higher than the minimum salary stipulated in the collective agreement

For additional information about the position, please contact: Manager Tech. Support Operational Systems NCE Preben Gosvig Madsen at +4597308309 or Recruiter Linnéa Holm at linho@vestas.com.