15 days ago
Full-time
Mid Level
#software#mobilität#verkehrsplanung
Teamlead Service Management (d/w/m)
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Intro
Join our team as a Teamlead Service Management and lead the Service Management team to ensure high-quality service delivery while enhancing customer satisfaction.
Tasks
- Lead the Service Management team to ensure high-quality service delivery.
- Collaborate with cross-functional teams to enhance customer satisfaction.
- Develop and implement service strategies to improve operational efficiency.
- Monitor service performance metrics and drive continuous improvement initiatives.
- Manage customer relationships and address service-related issues effectively.
- Ensure compliance with company policies and industry regulations.
- Provide training and support to team members to foster professional growth.
Requirements
- Proven experience in service management or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make informed decisions.
- Proficiency in service management tools and software.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and inclusive work environment.
15 days ago
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