Sales Operations & Services Manager

Sales Operations & Services Manager

Hybrid

Berlin, Berlin, Germany

Help us decarbonize the cement and concrete industry.

Requirements

We are seeking a highly skilled and detail-oriented Sales Operations Manager to optimize and support our sales organization. This role is pivotal in enhancing the efficiency and effectiveness of sales processes, managing CRM tools and reporting, creating strategic presentations for executive leadership, and overseeing lead generation and partner network management. The ideal candidate is analytical, process-driven, and thrives in a dynamic, fast-paced environment.

What you'd be doing:

Sales Operations Management

• Design, implement, and manage sales processes and workflows to improve efficiency and effectiveness.
• Collaborate with cross-functional teams, including marketing, product, and finance, to align sales strategies with company objectives.
• Monitor and report on sales performance, identifying opportunities for improvement.

CRM Management and Reporting

• Maintain and optimize the CRM system (e.g., Salesforce, HubSpot), ensuring data accuracy and completeness.
• Generate and analyze sales performance reports and dashboards for sales teams and senior leadership.
• Provide actionable insights and recommendations based on CRM data to inform decision-making.

Strategic Presentations

• Prepare high-quality, data-driven presentations for C-level executives and stakeholders.
• Present insights, forecasts, and strategic initiatives to support business growth and planning.

Lead Generation and Pipeline Management

• Develop and implement lead generation strategies in collaboration with the marketing team.
• Oversee lead scoring, distribution, and follow-up to ensure a consistent and effective sales pipeline.
• Analyze lead conversion metrics and refine processes to optimize results.

Partner Network Management

• Manage and nurture relationships with key partners and distributors.
• Develop and implement partner programs, including training, enablement, and incentives.
• Monitor partner performance and provide regular feedback to drive mutual success.

Forecasting and Analytics

• Collaborate with sales leadership to create accurate sales forecasts and models.
• Track and analyze sales trends to identify risks and opportunities.
• Provide insights into market trends and customer behavior to inform strategy.

Team Support and Enablement

• Serve as a resource for sales teams, providing tools, training, and support to enhance performance.
• Lead initiatives to improve sales team productivity, such as automation and process enhancements.
• Facilitate communication between sales and other departments to resolve issues and streamline operations.

You'd be a great fit if you have:

• A Bachelor’s degree in Business Administration, Sales, Marketing, or a related field (MBA is a plus).
• 5+ years of experience in sales operations, sales management, or a similar role.
• Advanced proficiency with CRM systems (e.g., Salesforce, HubSpot) and analytics tools.
• Exceptional analytical and problem-solving skills, with the ability to interpret complex data.
• Experience creating polished, executive-level presentations using tools like PowerPoint or Keynote.
• Strong project management skills, with the ability to manage multiple priorities and deadlines.
• Excellent communication, interpersonal, and collaboration skills.
• Knowledge of lead generation strategies and partner relationship management.
• A proactive, self-starter mindset with a focus on continuous improvement.

Benefits

What we offer:

• A company culture where honesty, professionalism, and integrity run deep with an open feedback culture and regular 1:1 meetings.
• Flat hierarchies, efficient decision-making processes, and an agile company structure.
• Competitive market-rate salary aligned with your experience.
• VSOP equity options vested equally over 4 years (for working 40h a week/full time)
• Work in the hybrid setup, from our office in the heart of Berlin with flexible working hours.
• Of course, free drinks, fruit and snacks in the office.
• Regular team activities and team weeks a few times per year.
• Mac or Linux laptop.
• Budget for personal and professional development - 1500€/year & 3 days/quarter.
• English is our main language of communication.
• 28 days of vacation per year and an additional day of vacation every 2 years at alcemy.
• Access to nilo.health - the comprehensive mental well-being platform that provides access to 1-to-1 sessions with psychologists, group sessions and self-guided tools.
• Access to heynanny - flexible childcare and eldercare support with on-demand nannies, eldercare services, live webinars, and one-on-one calls for professional guidance.
• Dog-friendly office with specific rules in place, as well as dog-free areas for work and relaxation.
• Regular knowledge-sharing through our internal masterclasses.

Working at alcemy

• We value transparency, and direct feedback and are always open to refactoring how we work together.
• No one is on-call.
• We’ve been working hard to get a defined career progression framework in place, charting out both technical expert & management tracks.
• We are passionate about helping our customers and always approach them and each other in a supportive and appreciative way.

Diversity, Equity & Inclusion (DEI) at alcemy

For the past two years, we have been dedicated to enhancing the diversity and inclusivity of our company. We have organized diversity workshops and established a DEI workgroup. By actively collecting feedback, educating our team, and considering new ideas, we have implemented several key improvements:

• Flexible work schedules to help you balance your job with your personal life.
• Access to nilo.health, a comprehensive mental well-being platform that provides 1-to-1 sessions with psychologists, group sessions, and self-guided tools, including sessions with representatives of minorities.
• A diverse team to work with. We have team members across different age profiles, ethnicities, religions, gender identities, and orientations.
• No mandatory vacation periods: use your time off for religious holidays, special events, or however you see fit.
• Collecting feedback from team members during 1:1 meetings with team leaders, AMA sessions with the founders, and through regular engagement surveys.

We’re committed to creating a workplace where everyone feels valued and included. Our journey toward diversity, equity, and inclusion is ongoing, and we’re excited about the progress we’ll make.

Hiring Process

Our hiring process is fully remote and we’ll communicate with you over email and video chat.

• Initial 1:1 screening call (30 minutes) with one of our team members
• Complete a take-home task relevant to the actual work you’d be doing
• A technical interview (60 minutes)
• A team interview (45 minutes) with 2 of your future team members
• Reference check - we contact two references you provide (e.g. former work colleagues)
• Decision

We encourage applicants from diverse backgrounds to apply. We also understand how stressful interviews can be. Let us know if there is anything we can do to improve the process so you can demonstrate your skills. To do so, contact Magdalena Milecka at ma*******.*******ka@a*****y.tech.