Digital User Research Officer - Individual Contractor (m/f/x)
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Intro
The Research Officer - Individual Contractor position in Geneva, Switzerland involves working within the Digital Service (DS) of the UNHCR to advise on and deliver digital solutions for engaging with various stakeholders. The role focuses on user research and testing methodologies to ensure the usability and coherence of digital sites and services for target audiences. The contractor will be responsible for audience research, prototype development, user testing, training colleagues on user testing methodologies, and ensuring sites meet user and stakeholder needs.
Tasks
- Conduct audience research and user testing for web projects
- Develop audience personas and user journeys based on research
- Create wireframes and prototypes for website design
- Train and support colleagues on user testing methodologies
- Ensure usability and functionality of websites through testing
Requirements
- Bachelor's degree in communication, sociology, digital/product design, or related field
- Proficiency in audience research and testing methodologies
- Strong analytical and reporting skills
- Experience with website wireframe and prototyping tools
- Familiarity with web analytics tools
- Fluency in English
- Desirable: Knowledge of Spanish, French, or Arabic
- Minimum of 5 years of relevant work experience in user research and testing for digital projects
Benefits
- Opportunity to work with international organizations
- Remote work
- Professional development opportunities
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