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    22 days ago
    Hubject GmbH header
    Hubject GmbH logo
    Full-time
    Mid Level

    Operations Team Lead*inbaito Pro Job

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    Intro

    As an Operations Team Lead (all genders), you will be responsible for leading a growing team of 5 Onboarding and Business Operations professionals. You will play a key role in optimizing processes, driving operational excellence, supporting the company's growth objectives, and maintaining our customer satisfaction!

    Tasks

    • Lead and develop a team of 5 Hubjectees dealing with partner onboardings and Business operations.
    • Provide leadership, mentorship, and coaching to team members.
    • Ensure team KPIs are met and generate quarterly reports.
    • Evaluate team performance and provide regular feedback.
    • Keep track of your team’s progress and well-being through regular 1-1s.
    • Generate and follow-up on growth plans for your team members.
    • Develop and implement efficient operational processes and procedures.
    • Identify areas of improvement and implement corrective actions.
    • Obtain different department buy-in when necessary.
    • Build and maintain strong relationships with internal and external stakeholders.
    • Effectively communicate operational updates and progress.
    • Address stakeholder concerns and questions in a timely and professional manner.
    • Assist in other duties as assigned.

    Requirements

    • Proven track record of leading and managing B2B Operations teams.
    • 3 years eMobility experience with knowledge of the OCPI, OICP and OCPP protocols.
    • Experience in Zendesk, Salesforce, Atlassian tools, and Microsoft tools.
    • Fluent English; German and other languages an advantage.

    Benefits

    • Food & drinks
    • Equipment (Laptop etc)
    • Learning and development (training budget yearly)
    • Hubject Lifestyle (Voiio membership)
    • Family-friendly environment (flex working time)

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