Onboarding Support Executive at Tidal Impact

Intro

Join Tide as an Onboarding Support Executive and help convert potential members into Tide Members by guiding them through the onboarding process and offering them our unique products.

Tasks

Call potential members that have downloaded the Tide app and guide them through the onboarding process
Walk potential members through the signup process and answer their questions
Use persuasion skills to highlight Tide's unique benefits and convert leads into members
Work with the KYC team to ensure correct documentation and troubleshoot issues
Utilise upselling skills to offer a range of Tide Products to prospective leads

Requirements

Native-level proficiency in spoken and written German
Previous customer service or telesales experience
Focused on revenue and can up-sell to prospective members
Self-starter that is target-driven
Comfortable with adapting to constant change and shifting priorities
Member first mentality
Self-motivated and conscientious
Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience
Experience of using Zendesk or similar and Predictive (or power) dialer is a plus

Benefits

25 days of paid leave per year
Additional 3 days of paid leave for volunteering or L&D
EUR 1,000 professional L&D budget per year
Share options
Statutory Health Insurance
Statutory Pension contribution
Extended Parental Leave
Mental health support through Plumm
One-off home office budget
Work and travel globally - up to 90 days per country outside of your home country
Team socials
Sabbatical Leave
Option to take your work device as your own (eligibility applies)