3 days ago
Full-time
Mid Level
#sustainability#carbonfootprint#carbonmanagement
Manager Service and Project Delivery (all genders)
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Intro
AllocNow is a pioneering cleantech company, focusing on the chemical and process industry. Our mission is to facilitate the sustainability transformation by providing a platform that enables effective management of the environmental impact of products at scale.
Tasks
- Lead IT service management activities, ensuring customer satisfaction and SLA compliance
- Take a leading role in the further development of all relevant processes and tools
- Develop and maintain strong relationships with customers
- Monitor and manage service performance, implementing improvements to enhance quality and efficiency
- Contribute in optimizing AllocNow’s process landscape
- Conduct conceptual work to develop new processes and refine existing ones, ensuring they align with business goals
- Collaborate with all stakeholders to ensure seamless process integration and adherence
- Support internal ISO27001 activities and internal audits, ensuring compliance with standards and continuous improvement
- Support project management activities in customer projects
- Oversee IT service aspects of projects, ensuring smooth transition from project to service phase
- Provide guidance and support to project teams, ensuring successful project delivery and service continuity
Requirements
- Permanent residence and work permit in Germany
- Exceptional proficiency in written and spoken English, German is a plus
- Bachelor's degree in Business Administration, Business Informatics or a related field
- Proven experience in IT service management, process management, and project management
- Excellent methodological skills and a broad spectrum of (agile) tools as well as strong moderation, communication and presentation skills on all levels
- Customer-centric mindset, with a primary focus on delivering exceptional customer experiences
Benefits
- Almost unlimited growth opportunities
- Exposure to renowned clients and relevant business problems
- Competitive compensation
3 days ago
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