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    about 1 month ago
    VSB Group header
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    Full-time
    Mid Level
    #photovoltaik-Anlagen#energieparkmanagement#erneuerbareenergien

    IT Support Specialist (f/m/d) - 2nd Level Supportbaito Pro Job

    VSB Group
    Link zu VSB Group
    in Berlin, Dresden, and 5 more
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    Intro

    Join VSB as an IT Support Specialist (f/m/d) in 2nd Level Support and contribute to our mission of advancing renewable energies.

    Tasks

    • Serve as 2nd-level Support for internal users facing issues with our project management solution
    • Conduct initial analysis and troubleshooting of reported issues
    • Resolve minor bugs and data inconsistencies in the system independently, when possible
    • Document and escalate complex issues to 3rd-level support within agreed SLA
    • Monitor issue resolution progress and communicate updates to affected users
    • Contribute to creation and maintenance of system documentation and user guides
    • Work closely with 3rd-level support team and other needed external partners to ensure comprehensive understanding of the system for effective issue resolution
    • Provide feedback to development team on system performance issues and potential improvements

    Requirements

    • Successfully completed university education in computer science or business informatics or equivalent education with several years of professional experience
    • Strong understanding of Microsoft Power Platform (Power Apps, Power Automate, and Power BI) and Microsoft Fabric
    • Basic programming skills for minor bug fixes and data adjustments
    • Excellent problem-solving and analytical skills
    • Effective communication and interpersonal skills to interact with a diverse group of users
    • Fluent language skills (at least B2 level) in English
    • Ability to work independently and manage multiple tasks simultaneously
    • Familiarity with agile and Scrum methodologies is beneficial
    • Commitment to continuous learning and improvement in IT support and system administration

    Benefits

    • Permanent employment with 30 days of annual leave
    • Flexible working hours and possibility of mobile working including allowance for equipment
    • Attractive bonus scheme
    • Monthly childcare allowance of up to 100 euros per child
    • Promotion of sustainable mobility with the JobRad
    • Choice between a monthly top-up of the TicketPlusCard to the value of EUR 50 (net) or payment of the costs for the D-Ticket
    • Individually tailored training opportunities
    • Cross-divisional and international project and teamwork
    • Regular company and team events

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