about 1 month ago
Full-time
Mid Level
#photovoltaik-Anlagen#energieparkmanagement#erneuerbareenergien
IT Support Specialist (f/m/d) - 2nd Level Supportbaito Pro Job
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Intro
Join VSB as an IT Support Specialist (f/m/d) in 2nd Level Support and contribute to our mission of advancing renewable energies.
Tasks
- Serve as 2nd-level Support for internal users facing issues with our project management solution
- Conduct initial analysis and troubleshooting of reported issues
- Resolve minor bugs and data inconsistencies in the system independently, when possible
- Document and escalate complex issues to 3rd-level support within agreed SLA
- Monitor issue resolution progress and communicate updates to affected users
- Contribute to creation and maintenance of system documentation and user guides
- Work closely with 3rd-level support team and other needed external partners to ensure comprehensive understanding of the system for effective issue resolution
- Provide feedback to development team on system performance issues and potential improvements
Requirements
- Successfully completed university education in computer science or business informatics or equivalent education with several years of professional experience
- Strong understanding of Microsoft Power Platform (Power Apps, Power Automate, and Power BI) and Microsoft Fabric
- Basic programming skills for minor bug fixes and data adjustments
- Excellent problem-solving and analytical skills
- Effective communication and interpersonal skills to interact with a diverse group of users
- Fluent language skills (at least B2 level) in English
- Ability to work independently and manage multiple tasks simultaneously
- Familiarity with agile and Scrum methodologies is beneficial
- Commitment to continuous learning and improvement in IT support and system administration
Benefits
- Permanent employment with 30 days of annual leave
- Flexible working hours and possibility of mobile working including allowance for equipment
- Attractive bonus scheme
- Monthly childcare allowance of up to 100 euros per child
- Promotion of sustainable mobility with the JobRad
- Choice between a monthly top-up of the TicketPlusCard to the value of EUR 50 (net) or payment of the costs for the D-Ticket
- Individually tailored training opportunities
- Cross-divisional and international project and teamwork
- Regular company and team events
about 1 month ago
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