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    1 day ago
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    Full-time
    Mid Level
    #wasserstofftechnologie#energiewende#grünerWasserstoff

    IT Service Manager*in (f/m/d)baito Pro Job

    H-TEC SYSTEMS
    Link zu H-TEC SYSTEMS
    Augsburg, Hamburg, Remote
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    Intro

    Join Quest One as an IT Service Manager and help drive climate protection and shape the energy transition.

    Tasks

    • Own the IT Service Governance and establish Quality Assurance for IT Services
    • Define and implement SLAs (Service Level Agreements), KPIs and associated monitoring
    • Analyze KPI reporting and derive measures/actions accordingly
    • Own and administrate the ServiceNow ITSM platform
    • Orchestrate external and internal service teams to deliver according to agreed SLAs
    • Act as part of the IT Governance Team and as the ITSM owner for the entire IT organisation
    • Develop and align the ITSM roadmap with stakeholders in all relevant business functions
    • Plan and implement add-ons to the ServiceNow platform according to the agreed roadmap
    • Foster collaboration with IT functions from our shareholder (MAN ES) to jointly develop the shared ServiceNow platform

    Requirements

    • Graduated in business informatics or comparable studies
    • ITIL-certified IT professional
    • Problem solver with very good work organization skills
    • Sociable and able to work in a team
    • Confident and friendly demeanor
    • Flexible with strong commitment and willingness to perform
    • Fluent in written and spoken English
    • Proper German skills

    Benefits

    • Flexible work arrangements and home office options
    • Regular updates and transparent communication through All-Hands meetings
    • Mentorship program as part of onboarding
    • Free drinks, fruit, and a JobRad for a greener commute

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