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    14 days ago
    Packwise GmbH header
    Packwise GmbH logo
    Full-time
    Mid Level
    #packwise#industrialIoT#supplyChain

    Customer Support Manager*inbaito Pro Job

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    Intro

    Join Packwise as a Customer Support Manager and be part of a technology company focused on digitization and sustainability in industrial supply chain management.

    Tasks

    • Handling technical inquiries from national and international customers via telephone and e-mail support
    • Handling technical complaints
    • Providing personal customer support in technical matters and making occasional customer visits
    • Maintaining customer documentation in the ERP/CRM system
    • Analyzing and correcting errors
    • Identifying and analyzing customer needs and communicating them to the product development and marketing team
    • Working closely with the sales team and supporting them in sales activities
    • Building and maintaining a support ticket system

    Requirements

    • Enjoy customer contact; knowledge of ticket systems is desirable
    • Completed vocational training or a degree in the technical field
    • Experience in customer service/support
    • Maintain a professional and obliging contact with customers
    • Ideally have knowledge of working with CRM/ERP systems
    • Work in a structured and independent manner
    • Very good knowledge of German; very good knowledge of English is desirable
    • Project management skills and a good understanding of processes

    Benefits

    • Flexible working hours and the possibility of remote work
    • Flat hierarchy with support from colleagues
    • Opportunity to contribute ideas and achieve personal goals
    • Permanent employment contract and fair salary
    • Support with relocation, visa, and work permit if necessary
    • Regular team events to celebrate successes
    • Involvement in various projects beyond your field of work
    • Comfortable working environment with height-adjustable desks and refreshments
    • Centrally located office in Dresden – Neustadt

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