Customer Support Manager*in at Packwise GmbH

Intro

Join Packwise as a Customer Support Manager and be part of a technology company focused on digitization and sustainability in industrial supply chain management.

Tasks

Handling technical inquiries from national and international customers via telephone and e-mail support
Handling technical complaints
Providing personal customer support in technical matters and making occasional customer visits
Maintaining customer documentation in the ERP/CRM system
Analyzing and correcting errors
Identifying and analyzing customer needs and communicating them to the product development and marketing team
Working closely with the sales team and supporting them in sales activities
Building and maintaining a support ticket system

Requirements

Enjoy customer contact; knowledge of ticket systems is desirable
Completed vocational training or a degree in the technical field
Experience in customer service/support
Maintain a professional and obliging contact with customers
Ideally have knowledge of working with CRM/ERP systems
Work in a structured and independent manner
Very good knowledge of German; very good knowledge of English is desirable
Project management skills and a good understanding of processes

Benefits

Flexible working hours and the possibility of remote work
Flat hierarchy with support from colleagues
Opportunity to contribute ideas and achieve personal goals
Permanent employment contract and fair salary
Support with relocation, visa, and work permit if necessary
Regular team events to celebrate successes
Involvement in various projects beyond your field of work
Comfortable working environment with height-adjustable desks and refreshments
Centrally located office in Dresden – Neustadt

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