Account Manager (F/M/D)

Berlin, Germany
Full-time

Company Description

Work smart, have fun and make an impact!

Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis?

Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

Job Description

We are looking for a motivated, autonomous Account Manager to strengthen our Customer Success Department for the DACH region. You will own a large portfolio of clients, ensuring they maximize the value of our sustainable procurement solutions. You will act as a strategic advisor, guiding clients to scale their sustainability initiatives across their global supply chains. Your ability to build strong relationships, understand client needs, drive improvement, and leverage technology will be crucial in accelerating their success. You will be expected to strategically engage with impacted stakeholders to discuss complex sustainable procurement solutions in German and English.

Key responsibilities

Build and maintain trusted relationships with a large portfolio of clients, acting as their main point of contact. Ensuring that they maximize the value they get from the EcoVadis solutions and provided self-service resources
Advise a large portfolio of accounts on the strategic implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional solutions and add-ons when needed.
Establish and maintain a strong relationship with customer project managers and decision makers. Organize and lead high-impact, data driven strategic check-ins with clients. Know when to step in while letting automation work.
Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.
Support client’s compliance efforts by helping clients leverage our solution for their supply chain due diligence.
Collaborate cross-functionally with Sales, Renewal Management, Product, and further global teams to ensure a seamless customer experience.
Manage and retain a portfolio of clients, proactively addressing challenges and recommending solutions internally as well as externally.
Track key success metrics and report on customer health, engagement, and satisfaction.
Contribute to Ecovadis continuous improvement process by providing feedback to the product management team on solution development needs.
Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere.

Qualifications

Experience: 3+ years in customer success, account management, or client-facing roles in a SaaS company.
SaaS & Sustainable Procurement Knowledge: Familiarity with SaaS solutions and automation tools. Knowledge of procurement systems is an asset - but not mandatory.
Client-Centric Mindset: Strong ability to build and maintain long-term client relationships.
Problem-Solving Skills: Ability to anticipate client challenges and proactively develop solutions. High level of resilience and open to work in a constantly changing environment.
Data-Driven Approach: Comfortable analyzing data to drive strategic decisions and recommendations.
Project Management: Strong organizational skills with the ability to manage multiple accounts and initiatives simultaneously.
Excellent Communication: Strong presentation and communication skills. Fluency in English and German is a must.
Adaptability & Tech-Savviness: Comfortable learning and demonstrating new technologies to clients.
Change Management Experience: Supporting organizations through process automation and adoption.

Why Join Us?

Be part of a fast-growing company at the forefront of sustainable procurement and digital transformation.
Work in a dynamic, collaborative, and innovative environment.
Competitive salary, benefits, and professional development opportunities.
Opportunity to make a real impact by helping businesses optimize and scale through automation and responsible sourcing.
Potential for contract extension based on performance and business needs.

Ready to drive the future of sustainable procurement with us? Apply today!

Additional Information

Everyone at EcoVadis contributes to a culture of trust, respect and empowerment. Our growing remote team is full of talented professionals from various sectors who all share a desire to make an impact.

We offer competitive salaries and support personal growth from day one with extensive onboarding, mentoring and a brand new e-learning platform bursting with courses and modules so you can learn new skills and fine-tune old ones.

Temporary offer: May 1, 2025 – August 31, 2026, maternity leave replacement with the potential of contract extension

Location: Berlin / Remote in Germany

Benefits:

Support with all the necessary office and IT equipment
Flexible working hours
Wellness allowance for mental and physical wellbeing
Access to professional mental health support
Referral bonus policy
Learning and development
Sustainability events and community involvement
Peer recognition program
Employee-led resource groups
Remote work from abroad policy
Hybrid work organization (from the office or from home)
Health coverage and optional pension scheme
Internet and electricity bill allowance
Subsidized travel and BahnCard 50
Community service day when volunteering.
Life Insurance

Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you!

Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We’re interested in hiring capable people, regardless of professional and educational background.

Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degrees obtained and the study major).