Customer Experience Specialist (w/m/d)

INSIDE

Innovation in therapy and diagnosis - that is what we are committed to. Leading medical technology companies worldwide rely on our 3D tracking technology – we have been the global market leader in this field for over 20 years. Our expertise as an innovative high-tech company for the realization of modern, digital solutions in medical application fields is a central component of our success. People work for NDI at four locations worldwide. The cultural diversity in our globally active company and the demands of the high-tech medical industry make for a stimulating work environment. The knowledge, enthusiasm and experience of our employees are essential to our success. And everyone knows everyone by name – including our colleagues in Canada, the USA and Hong Kong. We trust each other, are honest with each other and can celebrate with each other. And we do it across hierarchies – that’s what makes work fun!

TASKS

Do you enjoy customer contact, like to set priorities and always keep an overview? Then you've come to the right place, and we look forward to getting to know you! Your tasks:

Actively contacting and supporting hospitals in Germany and Switzerland in the area of sterile products
Telephone communication with buyers as well as preparation and follow-up of quotations
Creation of order confirmations, invoices, credit notes and processing of complaints
Coordinating delivery dates with Procurement and Logistics and monitoring delivery reliability
Creation and maintenance of customer data in the ERP system
Management assistance, including organizational and administrative support

PROFILE

Completed commercial training
Very good language skills in German and English
Experience with Office and ERP applications
High flexibility and enjoyment of varied tasks
Strong communication skills, organizational skills and customer orientation
Strong interpersonal skills and excellent verbal and written communication skills
Structured way of working and the ability to operate successfully in two areas

How can I apply?

We prefer the application by e-mail via our e-mail address
careers@ndieurope.com. However, you are also welcome to send your application by mail to the following address:

NDI Europe GmbH Human Resources Güttinger Straße 37 78315 Radolfzell

What documents are needed and in what formats?

We welcome a brief cover letter with information about the position you are applying for. We would also like to receive your CV, references and proof of relevant further training. Please let us know your notice period or your desired starting date and your salary expectations. Please send us your documents in PDF format. Optimal: A file that is not larger than 4 MB.

How do I make sure you received my application?

You will receive your personal confirmation of receipt from us within 1 – 3 working days. Between Christmas and New Year we have a shutdown. Here we will contact you again directly afterwards.

Can I also submit a speculative application?

You are welcome to apply with the description of your desired position if you do not find the right position for you in our job offers.

What is the application process like?

You can find the course of our application process here.

Who is the contact person for my application?

Your contact person is Ms. Annette Schönepauck, our HR Generalist.

What happens to my data after my application?

Your personal data will be used by us exclusively for the application process and will not be passed on to third parties without your personal consent. After the end of the application process, we will automatically delete your data. You have the option of requesting the complete deletion of your data at any time by sending us a short e-mail to careers@ndieurope.com. If you have any further questions about data protection, please feel free to contact us at dsgvo@ndieurope.com.

Can I apply through my mobile device?

Our site is designed for mobile devices, so you can send us your application from a mobile device.

Where can I find the currently advertised positions?

You can find all our vacancies here.

Do you also offer internships and theses?

You are always welcome to apply for an internship or to conduct a thesis in our company.

Do you also offer apprenticeships?

We would be pleased if you would like to complete your training in our company. You can find an overview of the currently open apprenticeship positions here.

Can I also apply for a position at another location?

NDI is represented internationally. You can find our job offers outside Germany here.

Where can I get answers to more questions?

We at NDI Europe are eager to answer your questions. Your contact persons are Ms. Ute Theimer and Ms. Annette Schönepauck.