6 days ago
Full-time
Junior
Mid Level
#carsharing#kilometer#sharingiscaring
Customer Care Agent (f/m/x/d)baito Pro Job
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Intro
Join our international Customer Care department and develop your career while keeping our customers happy through effective support and service.
Tasks
- First point of contact for all customers
- Assist customers with ongoing rental, vehicles, app functions, and payment options
- Handle inquiries via phone, chat, and email
- Efficiently solve issues to provide effective solutions
- Filter important information and report malfunctions in the app or vehicles
- Accomplish customer requests with accuracy to provide high-quality service
Requirements
- Problem solver with a desire to assist customers
- Excellent interpersonal skills
- Familiarity with customer support software is ideal
- Working proficiency in German, Dutch, French, and English
- Positive attitude and high level of team spirit
- Ability to deliver a great customer experience
Benefits
- Gross monthly salary of €2,370.00 plus performance-based bonuses
- Shift schedule determined 4 weeks in advance
- Attractive pension plan
- Choice between monthly MILES credits or Deutschlandticket
- Subsidized Urban Sports Club membership
- Access to discounts from 1,500+ providers
- Hybrid work flexibility between office in Berlin and home
- Diverse team with 50+ nationalities and English as the primary language
- Personal development through training opportunities
- Amenities including fresh coffee, snacks, and lunch during meetings
- Contribution to regional social projects
6 days ago
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