15 days ago
Full-time
Junior
Mid Level
#carsharing#kilometer#sharingiscaring
Customer Care Agent (f/m/x/d) - German + Dutch + French speaking
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Intro
Join our expanding Customer Care Team as a Customer Care Agent, where you will be the first point of contact for our customers, assisting them with various inquiries and ensuring high-quality service.
Tasks
- First point of contact for all customers
- Assist customers with ongoing rentals, vehicle functions, app usage, and payment options
- Handle inquiries via phone, chat, and email
- Efficiently solve customer issues
- Provide detailed reports on app or vehicle malfunctions
- Ensure high-quality service by accurately fulfilling customer requests
Requirements
- Problem solver with a passion for assisting customers
- Excellent interpersonal and communication skills
- Familiarity with customer support software is ideal
- Working proficiency in German, Dutch, French, and English
- Positive attitude and team spirit
- Ability to deliver great customer experiences
Benefits
- Gross monthly salary of €2,370.00
- Performance-based bonuses and additional pay for Sunday, night, and holiday shifts
- Shift schedule determined 4 weeks in advance
- Attractive pension plan
- Choice between monthly MILES credits or Deutschlandticket
- Subsidized Urban Sports Club membership
- Access to discounts from 1,500+ providers
- Hybrid work flexibility between office in Berlin and home
- Opportunities for personal development and training
- Amenities like fresh coffee, snacks, and lunch during meetings
- Contribution to regional social projects
15 days ago
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