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    6 days ago
    Miles Mobility header
    Miles Mobility logo
    Full-time
    Junior
    Mid Level
    #carsharing#kilometer#sharingiscaring

    Customer Care Agent (f/m/x/d)baito Pro Job

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    Intro

    Join our international Customer Care department and develop your career while ensuring customer satisfaction through effective support and service.

    Tasks

    • First point of contact for all customers
    • Assist customers with ongoing rentals, vehicles, app functions, and payment options
    • Handle inquiries via phone, chat, and email
    • Efficiently solve customer issues
    • Provide detailed reports/feedback about app or vehicle malfunctions
    • Ensure high-quality service by accurately fulfilling customer requests

    Requirements

    • Problem solver with a passion for assisting customers
    • Excellent interpersonal and communication skills
    • Familiarity with customer support software is ideal
    • Working proficiency in German, Dutch, and English; French is a plus
    • Positive attitude and high team spirit
    • Ability to deliver great customer experiences

    Benefits

    • Gross monthly salary of €2,370.00 plus performance-based bonuses
    • Predictable shift schedule determined 4 weeks in advance
    • Attractive pension plan
    • Choice between monthly MILES credits or Deutschlandticket
    • Subsidized Urban Sports Club membership
    • Access to discounts from 1,500+ providers
    • Hybrid work flexibility between office and home
    • Diverse team with over 50 nationalities
    • Opportunities for personal development and training
    • Amenities like fresh coffee, snacks, and lunch during meetings
    • Contribution to regional social projects

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