8 days ago
Full-time
Junior
Mid Level
#sharingiscaring#interessensverband#mobility
Customer Care Agent (f/m/x/d)baito Pro Job
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Intro
Join our international Customer Care department with over 100 team members and develop your career with the help of our career paths and our team leads.
Tasks
- You are our first point of contact for all our customers
- You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
- You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
- You are efficient in finding out how to solve issues to provide the best and most effective solution
- You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
- You accomplish customer requests with accuracy in order to provide high-quality service
Requirements
- You are a real problem solver and enjoy assisting customers in need
- You are very communicative and have excellent interpersonal skills
- You are ideally familiar with the use of customer support softwares
- You have working proficiency and communication skills in verbal/written German, Dutch and English - French skills are a plus
- You have a lot of fun at work and a high level of team spirit
- You know how to deliver a great customer experience and always go an extra mile
- You are empathetic and have a positive attitude with a desire to help our customers
Benefits
- Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts
- Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours
- Secure your financial future with our attractive pension plan
- Choose between monthly MILES credits or the Deutschlandticket
- Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being
- Access 1,500+ providers for discounts on sneakers, theater visits, and more
- Enjoy the flexibility of working from our office in Berlin and from home
- Join our diverse team of 50+ nationalities, with English as the primary language
- We prioritize personal development through knowledge sharing and training opportunities
- Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings
- We dedicate a portion of our revenue to support regional social projects
8 days ago
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