Customer Care Agent (f/m/x/d) at Miles Mobility

Intro

Join our international Customer Care department with over 100 team members and develop your career with the help of our career paths and our team leads.

Tasks

You are our first point of contact for all our customers
You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
You are efficient in finding out how to solve issues to provide the best and most effective solution
You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
You accomplish customer requests with accuracy in order to provide high-quality service

Requirements

You are a real problem solver and enjoy assisting customers in need
You are very communicative and have excellent interpersonal skills
You are ideally familiar with the use of customer support softwares
You have working proficiency and communication skills in verbal/written Dutch and English - German and French skills are a plus
You have a lot of fun at work and a high level of team spirit
You know how to deliver a great customer experience and always go an extra mile
You are empathetic and have a positive attitude with a desire to help our customers

Benefits

Earn a gross monthly salary of €2,370.00, complemented by monthly performance-based bonuses and additional pay for Sunday, night, and holiday shifts
Our shift schedule is determined 4 weeks in advance, providing you with clear and predictable working hours
Secure your financial future with our attractive pension plan
Choose between monthly MILES credits or the Deutschlandticket
Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being
Access 1,500+ providers for discounts on sneakers, theater visits, and more
Enjoy the flexibility of working from our office in Berlin and from home
Join our diverse team of 50+ nationalities, with English as the primary language
We prioritize personal development through knowledge sharing and training opportunities
Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings
We dedicate a portion of our revenue to support regional social projects