15 days ago
Full-time
Junior
Mid Level
#carsharing#kilometer#sharingiscaring
Customer Care Agent (f/m/x/d) - Dutch + English speaking
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Intro
Join our expanding Customer-Care-Team as a Customer Care Agent (f/m/x/d) speaking Dutch and English in Berlin.
Tasks
- First point of contact for all customers
- Assist customers with ongoing rental, vehicles, app functions, and payment options
- Handle inquiries via phone, chat, and email
- Efficiently solve customer issues
- Provide detailed reports/feedback about app or vehicle malfunctions
- Ensure high-quality service by accurately fulfilling customer requests
Requirements
- Problem solver with a passion for assisting customers
- Excellent interpersonal and communication skills
- Familiarity with customer support software is ideal
- Working proficiency in verbal/written Dutch and English; German and French are a plus
- Positive attitude and team spirit
- Ability to deliver a great customer experience
Benefits
- Gross monthly salary of €2,370.00 plus performance-based bonuses
- Shift schedule determined 4 weeks in advance
- Attractive pension plan
- Choice between monthly MILES credits or Deutschlandticket
- Subsidized Urban Sports Club membership
- Access to discounts from 1,500+ providers
- Hybrid work model (office in Berlin and home)
- Diverse team with 50+ nationalities and English as the primary language
- Opportunities for personal development and training
- Amenities including fresh coffee, snacks, and lunch during meetings
- Contribution to regional social projects
15 days ago
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