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    5 days ago
    Tibber header
    Tibber logo
    Full-time
    Mid Level
    #energierevolution#nachhaltigeenergie#smarthometechnologie

    Backoffice Specialist*in (m/f/d)

    Tibber
    Link zu Tibber
    Berlin
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    Backoffice Specialist (m/f/d)

    We're looking for a Backoffice Specialist (m/f/d). Could you be the next adventurer to join us?

    Apply now!We usually respond within three days

    W__e are Tibber, the energy company that wants you to use less energy. Whaaat? That’s right. We’ll get back to that. Yes, we are by definition an energy company, but we’re more techy than most. How and why you might ask. Well, a third of our employees are actually working on developing products and solutions that can help you use energy in a smarter way and at a lower cost – all with the help of cool fancy tech. Good for our customers, their wallets, and the planet.

    Our growth rate has been truly amazing, and still, we’re just getting started. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique portfolios trading energy on the market.

    🚀🚀Job Mission

    About the Role:

    Are you passionate about technology and sustainability? Do you like to find out what powers the energy transition? Are you comfortable with getting technical? If so, Tibber wants you to join our team!

    As a Backoffice Specialist (m/f/d), you will work closely with the support team. You will get in-depth knowledge of a wide range of processes at Tibber concerning the energy deal. This includes customer sign-ups, market communication, collecting meter data, invoicing, debt collection, and payments. You will be responsible for making sure that our operations around these topics run smoothly and are up to date. Some of your responsibilities (but not limited to) will include:

    What You’ll Do:

    Problem Solving: Investigate and resolve technical inquiries, concerns, and issues promptly and effectively, ensuring a high degree of quality.
    **
    Product Knowledge:** Develop a deep understanding of Tibber's products, services, and technologies to provide accurate information and assistance.
    Technical Support: Assist stakeholders with technical issues related to the Tibber platform and internal processes. Solve problems by communicating with customers and market partners via email, chat, and telephone.
    Market Knowledge: Develop a deep understanding of the electricity market and its processes, including GPKE, WiM, MPES and MaBiS.
    Education and Outreach: Share knowledge with the team and with internal stakeholders, helping others to understand complex topics.
    Documentation: Maintain and create detailed information about internal processes, feedback, and issue resolutions.
    Continuous Improvement: Collaborate with cross-functional teams to identify process improvements and actively contribute to driving improvements forward.
    Feedback Loop: Be involved in all of the Back Office processes within Tibber, providing insights and feedback to help shape our products and services.

    ⚡⚡️Ideal Profile

    Love to Help: Previous experience in customer service/ technical support or a related field is preferred.
    Strong Communication Skills: Both written and verbal. Customer communication will be in German and our company language is English so being near native or fluent in both languages is required.
    Customer-first Mentality: Empathetic and customer-centric attitude.
    Problem Solver: Ability to troubleshoot and problem-solve effectively in an analytical way.
    Tech Savvy: Comfortable working in a technology-driven environment. Prior knowledge of Intercom is a plus.
    Interest in our Product and Services: Passion for sustainability and energy efficiency is a plus.

    💆🏻‍♀️💆🏽‍♂️The Tibber Mindset

    Being on a mission to change an industry as we do fundamentally also means being prepared for the unexpected. Tibber is a startup in the word's true sense, which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.

    We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

    We're very proud of being a mission-driven startup with thousands and thousands of new users every month. Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, Oslo, and Helsinki, and with that number growing each week, we’re still just getting started. Throughout 2024, we will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.

    At Tibber, we are committed to hiring, developing, and retaining exceptional people regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, neurodiversity, or gender identity. We strongly encourage people from underrepresented groups to apply.

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