14 days ago
Freelance
Mid Level
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Application Support Manager (all genders)
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Intro
Join Lingoda as an Application Support Manager and play a crucial role in supporting and optimising our critical third-party applications, ensuring high performance and user satisfaction.
Tasks
- Promptly respond to and resolve support requests for Hubspot, Aircall and Thinking Cap (LMS) from employees and customers.
- Regularly evaluate application performance and user feedback to make continuous improvements.
- Act as a point of contact with system vendors for support, updates, and troubleshooting.
- Create and maintain comprehensive documentation for the applications, including user guides, best practices, and system configurations.
- Stay current on all product updates for our applications and make recommendations to ensure we implementing best practices for application usage, workflow improvements and system optimizations.
- Conduct training sessions for end users, ensuring they are proficient in using the applications effectively.
- Work with end users to gather requirements and help create custom reports and dashboards.
- Support Senior Applications manager with projects focused on improving data quality within applications.
Requirements
- 2-3 years of experience performing application support, preferably having worked with HubSpot (or equivalent), LMS systems.
- Self driven in learning new applications platforms.
- Accountable for a project, a large feature - covering the technical design, architecture and execution of the project.
- Works with stakeholders on upcoming projects and features.
- Willingness to stand in for team manager in Dev Council when needed.
- Makes an effort to understand the wider product and business strategy.
- Likes to stay up to date with industry best practices and trends.
- Creates documentation, spikes, raises and creates backlog items for technical debt.
- Follows role guidelines consistently and to a high level.
Benefits
- Approachable leaders and transparent communication.
- Company events and budgets towards team building events.
- An inclusive environment with great team spirit and passion for languages.
- A well-structured and exciting onboarding process.
- Possibility to work remotely or in the office located in Berlin.
- Education funds for personal growth.
- Free access to language classes.
- Mental Health programs.
- Corporate benefits & pension funds.
- 28 vacation days per year.
- Free snacks & drinks at the office.
- Modern hardware necessary for work.
- Flexible working hours.
14 days ago
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