Account Manager (m/f/x)
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Intro
The Account Manager position at Octopus Energy for Business in the United Kingdom involves helping UK businesses flourish by providing smart green energy products and exceptional customer service. The role includes becoming an expert in large business energy supply, managing customer portfolios, building relationships with industry partners, ensuring compliance with industry codes, and being proactive and detail-oriented. The company offers a close-knit team environment, opportunities for project work, exposure to senior leaders, and a unique culture focused on empowerment and autonomy. Salary details are discussed individually with recruiters to match experience appropriately.
Tasks
- Become an expert in large business energy supply
- Own every aspect of customer portfolio and address queries, complaints, billing, and metering work
- Build relationships with brands, CPOs, and develop partnerships through meetings and communication
- Work with industry parties like Meter Operators, Data Collectors, and Distributor Network Operators
- Ensure compliance with industry code BSC
Requirements
- Agile and able to cope with shifting priorities
- Reliable, accountable, and proactive
- Team player
- Detail-oriented and data-driven
- Self-starter comfortable setting priorities and driving workstreams
- Industry knowledge is a bonus
Benefits
- Be part of a close-knit team
- Participate in team social events
- Opportunity for project work
- Contribute ideas in a collaborative culture
- Startup vibes with a growing team
- Exposure to senior leaders and other domains
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