20 days ago
Full-time
Mid Level
#sustainabilityperformance #csr#sustainabilityrating
Rated Customer Success Associate (1 year contract) (m/f/x)
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Intro
The Rated Customer Success Associate at EcoVadis is responsible for onboarding and managing Corporate and Select customers to maximize their value from EcoVadis solutions. The role involves engaging with customers, coordinating with various business units, and promoting the EcoVadis platform. The ideal candidate should have experience in onboarding or account management, a passion for sustainability, and excellent customer service skills. Fluency in English and a proactive attitude are required.
Tasks
- Manage a portfolio of new and existing customers
- Engage with customers via phone, email, and video calls
- Coordinate with other business units for subscription and assessment processes
- Encourage customers to use all available features
- Collaborate with Marketing and Product Management for developing offerings
- Establish and maintain strong customer relationships
- Assist customers in utilizing the platform effectively
- Communicate progress of initiatives to stakeholders
- Prepare reports on accounts/market status
- Promote the solution through case studies, events, etc.
Requirements
- More than 2 years of onboarding or account management experience in a B2B environment
- Passionate about excellent customer service
- Organized, detail-oriented, and clear communicator
- Bachelor’s degree required
- Fluent in English, additional language is a plus
- Experience with Salesforce or CRM software preferred
- Proactive attitude and ability to adapt to a fast-paced environment
Benefits
- Opportunity to contribute to global sustainability change
- Career growth
- Work with extraordinary people
20 days ago
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